KYC and AML Policy

applies know-your-customer (KYC) and anti-money-laundering (AML) controls to reduce fraud, protect users, and meet legal and payment-partner expectations.

We may request identity verification before shipping high-value prizes; when cumulative deposits, withdrawals, or shipments exceed internal thresholds; when we detect unusual activity or suspicion of fraud, sanction exposure, or third-party account use; after payment disputes; or when required by law, regulators, or payment providers.

Verification is performed through our Platform flows and is reviewed by our internal verification team. We do not claim that KYC is fully automated if review depends on human decision.

Where reasonably needed, we may ask for information or documents about the source of funds used on the Platform to assess fraud and money-laundering risk.

We monitor for patterns consistent with money laundering, fraud, stolen instruments, or account takeover. Suspected activity may be escalated, restricted, or reported where required by law.

Until verification is completed or a review concludes, we may pause shipments, withdrawals (if offered), deposits, or other account features. Duration depends on the completeness of documents you submit and the complexity of the case.

When needed, we may share KYC-related data with payment partners or specialized verification/compliance providers solely to complete checks. Documents are handled under our Privacy Policy. Image retention is typically about 180 days unless a longer period is required for disputes or law.

Successful verification may restore pending features. Failed, incomplete, or falsified submissions may lead to denial of service, holds, or account closure.

KYC approval does not by itself credit a wallet, open a box, or mark a payment as paid. Payment success is confirmed only by payment-provider confirmation and our payment systems.

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Policy version 2026.07.26.3. Last updated 2026-07-26.