Refund and Cancellation Policy

This Refund and Cancellation Policy explains when refunds or cancellations may be available for MysteryBox. It should be read with the Terms and Conditions.

We aim to apply a fair process consistent with how the Platform works. Eligibility depends on payment status, whether wallet balance was used, whether a box was opened, technical facts, payment-provider rules, and applicable law.

If you deposited funds to your wallet and have not used that balance to open a box or otherwise consume it, you may request a review for a refund of the unused portion.

Unused deposits are not automatically refundable in every case. We review requests for authenticity, anti-fraud checks, and payment-provider constraints. Approved refunds are returned to the original payment method whenever the provider allows.

Once wallet balance is used to open a Mystery Box (or for similar digital consumption), that portion is generally not refundable. After a box is successfully opened and a prize is assigned, the digital service has generally been delivered.

We do not guarantee refunds for spent balance based on dissatisfaction with a randomly selected prize when pool and rules information was available before purchase, except where required by law or in the limited cases below.

We review reports of duplicate charges, incomplete payments that improperly deducted funds, unauthorized payments on your account, or documented technical failures on our side that prevented delivery of the paid digital service.

Refund requests should include your account email, approximate time, amount, payment method reference if available, and a clear description. We aim to respond within 7 business days.

When a refund is approved, we return funds to the original payment method whenever possible (for example via Stripe or the applicable BTCPay flow).

Our internal processing target is within 7 business days after we have the information needed to decide. The time until funds appear on your statement depends on your bank, card issuer, or cryptocurrency network and may take additional business days beyond our action.

Change of mind after a successful box open; dissatisfaction with random outcomes when information was shown before purchase; completed sell-backs you confirmed; losses from normal mystery-box variance; or requests tied to prohibited conduct (fraud, stolen instruments, multi-accounting, bug abuse).

Use Contact Us (category: Refund Request or Payment Issue) or email . Include order or transaction identifiers when available.

Please contact us before escalating a chargeback with your bank where possible, so we can investigate quickly. Unjustified chargebacks may lead to account restrictions.

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Policy version 2026.07.26.3. Last updated 2026-07-26.