Shipping and Delivery Policy

Wallet balance and digital rewards on MysteryBox are delivered electronically to your account after the relevant action is confirmed (for example payment confirmation or a successful box open). No physical shipment is required for digital-only items.

Some prizes may be eligible for physical shipping. You must provide a complete and accurate shipping address and any information we reasonably request. We may require identity verification (KYC) before shipping high-value prizes or when risk checks require it.

Processing typically takes 3-7 business days after a valid shipping request is accepted and any required verification or fees shown in the Platform are completed. Carrier transit time is additional and varies by destination. All stated times are estimates.

You are responsible for import duties, taxes, customs clearance fees, and similar local charges imposed by your country, unless we explicitly state otherwise for a specific shipment.

If the Platform collects an estimated duty or fee before shipping, that estimate may differ from the final amount assessed by customs.

We may decline shipment to destinations we do not support, where shipping is unlawful, or where carriers/customs make delivery impractical. Refused packages, unpaid customs, or incorrect addresses may result in return, delay, or loss; additional costs may be charged where permitted.

Digital-only or otherwise non-shippable items cannot be mailed. Where a prize cannot be shipped, the Platform may offer an in-product alternative (such as inventory retention or sell-back where available) or support will review options consistent with Platform features. Contact (Shipping Issue) for assistance.

Where tracking is available, status updates may appear in your account. We are not responsible for delays caused by carriers, customs, weather, strikes, incorrect address data, or events beyond our reasonable control.

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Policy version 2026.07.26.3. Last updated 2026-07-26.